The staff were very friendly, courteous, and informative.
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My little car that has been running well since 1990 decided to throw a fit when I got on the freeway this last Monday. It seems the power steering seized up and broke the belt. In the process it also tore some bolts off another part from which that belt drives. I took it to Wilhelm as they have done service for us before. They looked over the situation and called me to tell me what it will take to fix. I said ok fix it. They had it done the same day. But when they called to tell me it was ready to go they asked if the air conditioning was working before I brought it in. It was, in fact they are the ones who recharged it a year prior. So they took it back in and looked at it and called me back to say the belt caught the wiring and pulled it out of the generator and that part will need to be replaced as the wiring can not be fixed. They then told me how much it will cost. I told them forget it I would not spend that kind of money on this old of a car. So I picked it up and drove home. On the way home the check coolant light came on. It has never done that before. So I called them thinking they had done something as it was in the area they were working. They dais bring it back they might have dislodged a wire. My mate Gus took it back and when he got there told them to fix the air too as he was much too hot driving it to the shop. I am the cheap one in the family. SO they fixed it and no problems since.They are very friendly, helpful and explain everything until you understand. They also pickup and drop you off if you need that service. I am a total dummy when it comes to the workings of a vehicle so I have to trust they are telling me the truth of what needs to be fixed. The only reason I do not give them five stars is I just do not think anyone is worth 800 bucks in labor for less than one eight hour period. It just kills me to spend money in the first place ;-